Before you make a payment at the Bank

If you pay your rent at the Bank using the standard paying in slips available at the branch, we will not necessarily know who the money has come from.  To make sure we can allocate your payment to the correct rent account, please follow instructions below:

1)  Please PRINT your name clearly on the paying in slip.

2)  Please also add your address.  There is no space on the form for this, please make sure you write it somewhere easily readable.

3)  If you are able to request that the Bank puts a reference against payment, please ask them to put your name and address.

4)  GET A RECEIPT!  The Bank may not wish to issue one, but it is important.

5)  After making the payment, please send a copy of the receipt to our Head Office in Cheam.

We are unable to transfer money into anybody's rent account without written proof of the payment.