Complaints and Comments

The purpose of the Complaints procedure is to resolve complaints and queries to tenants' satisfaction and in an appropriate manner and time scale.   As we believe that complaints are an important measure of the services we provide, we view them as positive measures to make improvements to services and staff performance wherever possible.

If you have gone through all the stages of our complaints procedure and you remain dissatisfied, you may take the matter to the Independent Housing Ombudsman service. They will look into your complaint and decide if we have dealt with it correctly or not. However, the Ombudsman will not deal with your complaint if you have not been through all the stages of our complaints procedure first.

If, on the other hand, you are particularly pleased with an element of the service that you have received, then please let us know so that the staff concerned can continue to take pride in what they do.

Complaints